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| INTRODUCTION |
v |
| QUESTIONNAIRE SECTIONS |
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| A. HOUSEHOLD INFORMATION |
A-1 |
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Family composition |
A-1 |
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Sex, age, marital status, financial decision-maker |
A-2 |
| B. FINANCIAL ATTITUDES AND INTERNET ACCESS AND USE |
B-1 |
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$25,000 windfall |
B-1 |
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General financial attitudes |
B-1 |
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Direct marketing |
B-2 |
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Automatic and alternative access |
B-4 |
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Personal computers and financial services over the Internet |
B-5 |
| C. USE OF FINANCIAL INSTITUTIONS |
C-1 |
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Primary institution |
C-1 |
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Attitudes toward institutions |
C-2 |
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Banks, savings & loans, and credit unions |
C-3 |
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Insurance companies |
C-6 |
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Mutual fund companies, stockbrokerages, and financial planning companies |
C-8 |
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Consumer finance, vehicle finance, and other finance and credit companies |
C-10 |
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Share of wallet |
C-12 |
| D. CHECKING, SAVINGS, AND OTHER ACCOUNTS |
D-1 |
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Checking accounts and regular or passbook savings accounts |
D-1 |
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ATM and debit cards |
D-2 |
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Money market deposit accounts and money market mutual funds |
D-3 |
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Packaged accounts and asset management accounts |
D-4 |
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Wrap accounts |
D-6 |
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Private banking |
D-6a |
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Custodial accounts, education savings accounts, and 529 plans |
D-7 |
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Recent and likely account activity |
D-8 |
| E. INVESTMENTS |
E-1 |
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Investment goals |
E-1 |
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Investment factors and risk-return tradeoff |
E-1 |
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Investment attitudes |
E-2 |
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Discretionary income |
E-3 |
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Certificates of deposit |
E-3 |
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U.S. savings bonds |
E-4 |
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Stock and bond mutual funds |
E-4 |
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Stocks, bonds, and other securities |
E-9a |
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Stockbrokerage accounts |
E-10 |
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Trading activity |
E-10a |
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Margin agreements and accounts |
E-11a |
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Personal trusts |
E-12 |
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Limited partnerships |
E-12a |
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Tangible assets |
E-13 |
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Recent and likely investment activities |
E-13a |
| F. RETIREMENT PRODUCTS |
F-1 |
| |
Retirement attitudes |
F-1 |
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Retirement satus and concerns |
F-1 |
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IRAs and SEPs |
F-2 |
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Keogh accounts |
F-4 |
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Salary-reduction plans |
F-5 |
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Individual annuities |
F-7 |
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Defined benefit pension plans |
F-8a |
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Recent and likely retirement activity |
F-9a |
| G. REAL ESTATE |
G-1 |
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Primary home |
G-1 |
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Homeowner's and renter's insurance |
G-1a |
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Mortgages, home loans, and lines of credit on primary home |
G-2 |
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Mortgage life and disability insurance on primary home |
G-4 |
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Mortgages, home loans, lines of credit, and insurance on other real estate |
G-5a |
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Reverse mortgages |
G-6 |
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Recent and likely real estate and credit activity |
G-6 |
| H. VEHICLES |
H-1 |
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Vehicle ownership, loans, leases, and insurance |
H-1 |
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Recent and likely vehicle activity |
H-3 |
| J. CONSUMER LOANS |
J-1 |
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Purposes for borrowing |
J-1 |
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Attitudes toward credit |
J-1a |
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Installment loans, educational loans, other loans, and credit lines |
J-2 |
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Recent and likely consumer credit activity |
J-3a |
| K. CREDIT CARDS |
K-1 |
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Credit cards—VISA, MasterCard, Discover, American Express, and retail store |
K-1 |
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Affinity and features |
K-2 |
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Travel and entertainment cards |
K-4a |
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Smart cards |
K-5 |
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Recent and likely card activity |
K-5a |
| L. LIFE INSURANCE |
L-1 |
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Attitudes toward insurance |
L-1 |
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Group life insurance |
L-2 |
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Individual life insurance |
L-2a |
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Term life insurance |
L-3 |
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Whole life (straight life) insurance |
L-3a |
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Universal, variable, and interest-sensitive life insurance |
L-4 |
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Policy loans |
L-5 |
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Most recent insurance purchase |
L-5 |
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Recent and likely life insurance activity |
L-6a |
| M. OTHER INSURANCE |
M-1 |
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Disability insurance—group and individual |
M-1 |
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Liability and accident insurance |
M-1a |
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Health insurance—group and individual |
M-2 |
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Health-related insurance—group and individual |
M-3 |
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Recent and likely health insurance activity |
M-4 |
| N. INFORMATION AND ADVICE |
N-1 |
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Financial status and confidence |
N-1 |
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Attitudes toward financial information and advice |
N-1a |
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Use of financial professionals |
N-2 |
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Time, trust, and control |
N-2a |
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Types of financial advice likely to obtain |
N-4 |
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Information sources and topics |
N-4a |
| O. DEMOGRAPHICS (BACKGROUND INFORMATION) |
O-1 |
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Major life events |
O-1 |
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Mmebership in organizations and associations |
O-2 |
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Education and employment status |
O-2a |
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Retirement age |
O-3a |
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Occupation |
O-4 |
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Business ownership |
O-5 |
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Income—source, amount, percent contribution |
O-6 |
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Ethnicity and respondent identity |
O-7a |
| GLOSSARY |
P-1 |
APPENDIXES |
| A MACROMONITOR SURVEY METHODOLOGY |
AA-1 |
| B SURVEY WEIGHTING PROCEDURES |
BB-1 |
| C SAMPLING TOLERANCE TABLES |
CC-1 |
| D CALCULATED VARIABLES |
DD-1 |
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