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Quality and Effectiveness of eLearning A survey of eLearning practitioners April 2003 About This Report Table of Contents   Download the full report (free) About This Report How do eLearning practioners rate the quality and effectiveness of their eLearning programs? Where are the soft spots among eLearning technologies used by practitioners? How do perceptions of quality and effectiveness of eLearning vary by region? These questions, the subject of much debate as adoption of technology-enabled learning moves from novelty to common business practice, are the focus of a recent study by the Learning-on-Demand (LoD) program of SRI Consulting Business Intelligence. The 24-question, Web-based survey, conducted with the participation of ASTD and other LoD partners, garnered nearly 350 responses from practioners around the globe. This report is an overview of key findings from the survey. One of the interesting and surprising results of the survey—given the considerable attention in the eLearning literature about drop-out rates and apparent poor quality of eLearning—was that a solid majority of respondents (60%) said that they consider their programs to be "good" or "excellent." But it is worth noting that significant regional differences exist in the results, with European and Asian respondents considerably less impressed by the quality than are their North American counterparts. Another somewhat surprising result was that fully two-fifths of respondents (41%) report to be using eLearning enterprisewide. For the complete results of the survey, please download the report. Table of Contents LOD SURVEY: QUALITY AND EFFECTIVENESS OF eLEARNING 1 Demographics 1 Use of eLearning 5 Quality Findings 7 A Gauge of Effectiveness 15 Lessons? 21 Figures What Is Your Role in Your Organization? 2 What Is Your Organization's Primary Focus? 3 Where are You Based? 4 What Size Is Your Organization? 5 How Are You Using eLearning? 6 What Types of eLearning Technologies Does Your Organization Use? 7 How Would You Rate Your eLearning Initiative(s) to Date? (Percent) 8 How Would You Rate Your eLearning Initiative(s) to Date? (Regional Breakdown) 9 How Do You Define "Quality" in eLearning? 10 Ratings of eLearning Components Used by Respondents 11 How Do you Rate the Following Types of Content? 12 What Aspects of the Off-the-Shelf Content Used in Your Organization Could be Most Improved? 13 Impact of Variables on the Quality of Your eLearning Program 14 Has Your Organization Made Efforts to Quantitatively Gauge the Effectiveness of Its eLearning Initiatives? 15 In What Ways Has Your Organization Sought to Gauge Effectiveness? 16 How Have the Following Factors Influenced the Effectiveness of Your eLearning Initiatives? 17 Which Two Factors Have Had the Greatest Impact on the Effectiveness of Your eLearning Initiative? 18 Which Would Most Improve the Effectiveness of Your eLearning Initiatives? (Percent) 19 Which Would Most Improve the Effectiveness of Your eLearning Initiatives? (Regional Breakdown) 20 Which Would Least Improve the Effectiveness of Your eLearning Initiatives? 21

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